Shipping & Returns
Returns & Conditions:
ProMeth is a company built on Customer Satisfaction and Service. If you are not completely satisfied with a product that you have purchased from ProMeth, you may return the new, unused part within 30 days from the purchase date for a refund, exchange or store credit. 15% restock fee applies.
To Make A Return:
Step 1. Call customer service at (801) 447-2559 to receive a RMA (Return Merchandise Authorization). RMA will be emailed to the customer.
Step 2. Mail your item(s) along with your RMA, original receipt and contact info (Name, phone number, email, address, and reason for return) to the address below.
538 Maulhardt Ave.
Oxnard, CA 93030
Step 3. Once we receive the item(s) we will contact you by phone and or email letting you know we not only received your returned goods but that they are in acceptable condition for return. At that time we will allow you to determine your choice of refund, exchange or store credit.
Terms & Conditions For Returns
- Returns must be filed within 30 days of receiving product.
- Returns must be handled directly with ProMeth and or dealers.
- You are the original purchaser and can provide proof of purchase.
- The items were purchased new from ProMeth or authorized ProMeth dealer.
- All returns must be authorized before returning an item.
- Items are unused in original packaging.
- No returns on build-to-suit orders (custom configured orders)
- No returns on used items.
- We are not responsible for loss or damaged goods being returned.
- Original shipping charges are non-refundable.
- Unauthorized returns are not accepted and will be returned to customer